4 - 9 Years
Gurgaon, Bengaluru, Kochi, Kolkata

Job Description

Job purpose:

Develop, mentor and supervise Analysts and Advanced Analysts:

  • Act as a counselor for Analysts and Advanced Analysts
  • Proactively recognize issues and recommend solutions
  • Proactively seek opportunities to diversify client load and exposure to different teams
  • Foster collaboration and constructive communication within the team
  • Demonstrate leadership and executive presence
  • Demonstrate basic presentation and public speaking skills, while actively participating in meetings
  • Communicate in face-to-face situations, by phone and via email, and determine the appropriate mechanism for communicating, given the situation
  • Display general knowledge of engagement €big picture€ and work towards obtaining appropriate certification
  • Manage own and/or other€™s impact on project economics, including controlling costs, monitoring budget to actual differences
  • Communicate your progress and the project status to supervisors worldwide
  • Take ownership of your schedule and proactively seek work when necessary to meet your annual chargeability goal
  • Adhere to practice protocol and other internal processes consistently
  • Explore the opportunity of going on rotation

Your people responsibilities:

In addition to specific competencies required for your role, you will also focus on developing the following in relation to firm-wide competencies:

  • Identifying opportunities for process improvement
  • Ensuring use of the methodologies, tools and technology specific to tax
  • Encouraging others to ask critical questions and share their ideas and concerns openly
  • Helping people contribute more by clarifying performance expectations and providing balanced and constructive feedback with specific behavioral examples
  • Developing strengths and opportunities collaboratively with team members by encouraging people to take action following feedback
  • Contributing to a positive team environment by demonstrating consistent commitment and optimism towards work challenges
  • Maintaining focus of team members on work products; holding others accountable for timely completion of high-quality work
  • Showing a sense of urgency in responding to clients and team€™s needs by responding to all queries/concerns promptly
  • Focusing team members on key quality drivers for work assignments
  • Building positive relationships with internal professionals and client personnel by demonstrating integrity and genuineness

Technical skills requirements

  • Graduate or Post Graduate in Finance
  • CPAwill be an added advantage
  • 4 to 6 years of experience

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Back Office/Web/Transaction Processing

Role:Assistant Manager/Manager-(NonTechnical)


Desired Candidate Profile

Please refer to the Job description above

Company Profile

ACZ Global Private Limited

View Contact Details+

Recruiter Name:REVATHY

Contact Company:ACZ Global Private Limited